1. Purpose

These General Terms and Conditions of Sale (GTC) define the terms and conditions under which L'Art de Vivre concierge, a luxury concierge service, offers and performs the services proposed for its clients.

 2. Services

L'Art de Vivre offers premium concierge services, including restaurant and hotel reservations, private transportation, exclusive experiences, and other personalized services. Each service is subject to availability and quote approval by the client.

 3. Order and Confirmation

All service requests must be made through our website, by email, by phone, or by WhatsApp messaging. The order is confirmed after validation by L'Art de Vivre Concierge and receipt of a deposit or the total amount, depending on the conditions applicable to each service. A booking confirmation is sent directly to the client after payment is received.

 4. Pricing and Payment

Service prices are available upon request and may vary depending on availability, seasonality, our partners' terms and conditions, and special requests. Payment must be made by credit card, bank transfer, or any other accepted method. No service can be provided without prior payment.

 5. Cancellation and Refund

- Cancellation by the client: All cancellations must be made in writing. Cancellation fees may apply depending on the service booked and the cancellation period.

- Cancellation by L'Art de Vivre: In the event of cancellation due to service unavailability, the client will be offered a full refund or an alternative solution.

 6. Responsibility

L'Art de Vivre acts as an intermediary between its clients and partners. We cannot be held responsible for any failures, personal injury or property damage, or cancellations by our service providers. However, we are committed to doing everything necessary to offer replacement solutions to ensure customer satisfaction.

 7. Personal Data

Customers' personal information is collected solely for the purpose of booking services. It is shared with our partners solely for the proper performance of services and is neither sold nor retained beyond what is necessary. See our privacy policy for more information.

 8. Force Majeure

L'Art de Vivre Concierge cannot be held responsible for delays or cancellations due to circumstances beyond our control (strikes, natural disasters, government restrictions, breakdowns, etc.).

 9. Acceptance of the General Conditions of Sale

By booking a service through L'Art de Vivre concierge, the client acknowledges having read and accepted these General Conditions of Sale.

General Terms and Conditions of Sale